GRIFFIN
TRAILER™
FAQ’s
Often times we can assist customers with answers to the most common and frequently asked questions. Please use the below as a starting point. Thank you.
PRE-PURCHASE QUESTIONS
DO YOU SELL DIRECT TO THE PUBLIC?
No. We work with our network of dealers throughout the country. You can locate the nearest dealer to you by using our DEALER LOCATOR page by simply entering your zip code. A list of the closest Griffin Trailers dealers will be displayed and their contact information along with address. There is not a listing of available inventory on this locator.
HOW DO I BECOME A DEALER?
You are welcome to use our DEALER APPLICATION FORM to submit your information for consideration of becoming an official Griffin Trailer dealer. In most cases, we are able to appoint dealers in a short amount of time, but a Sales Representative from Griffin Trailers will review your information and conduct a follow up conversation to determine feasability.
DO YOU BUILD CUSTOM TRAILERS?
While we believe our product line features and options cover most every need for a consumer’s use of the trailer, we do offer some custom options such as body color and various bed sidewall heights. Your local dealer may be able to offer additional customization to meet your requirements.
HOW LONG DOES IT TAKE TO RECEIVE A TRAILER ONCE ORDERED IF IT IS NOT IN STOCK AT A DEALER?
While many dealers have existing inventory, there may be occasions where the model and specifications you want aren’t currently in stock. Our dealer network may be able to locate a trailer at another dealer location for your consideration. In the case where your required model and features must be ordered by a dealer, lead times may vary depending on time of year and pre-existing orders at Griffin Trailers. It is best to assume 4-8 weeks may be required for newly ordered trailers.
DO YOU PROVIDE FINANCING?
Griffin Trailers does not sell its products direct to the public and therefore does not offer any form of financing. Please contact your local dealer for possible financing options.
TRAILER OWNER QUESTION
HOW DO I HAVE WARRANTY WORK PERFORMED ON MY TRAILER?
If you have already registered your trailer, we recommend you work with your local dealer to coordinate having work performed on the trailer. Before scheduling service, please be sure you have reviewed the warranty terms. Our customer service department will work with your dealer to review the claim and advise the dealer how to proceed.
DO YOU OFFER REPLACEMENT PARTS?
Our Dealer Network is encouraged to stock replacement parts, but we also provide some common items via our online store. While we strive to be responsive in a timely manner, some parts may require a longer lead time to provide than others. Shipping is offered direct to a dealer or possibly a consumer. All prices, lead times, availability, and freight costs may vary throughout the year.
DO YOU HAVE A DOWNLOADABLE OWNER'S MANUAL FOR MY MODEL TRAILER?
Our standard owner’s manual can be viewed as a PDF or downloaded for you to print out. If there are questions beyond what is shown in the manual, feel free to contact your selling dealer or contact us.